Frequently Asked Questions
We offer a wide variety of urns including wooden urns, metal urns, ceramic urns, biodegradable urns, keepsake urns, and custom-designed memorial urns. Each category features multiple designs to help you find the perfect memorial for your loved one.
As a general rule, you'll need approximately 1 cubic inch of space for each pound of body weight before cremation. Adult urns typically have a capacity of 200-220 cubic inches. If you're unsure about the size you need, please contact our customer support team for guidance.
We offer standard shipping (5-7 business days), expedited shipping (2-3 business days), and express shipping (1-2 business days) options. All orders are handled with the utmost care and respect. We provide tracking information once your order has been shipped.
Yes, many of our urns can be personalized with engravings, including names, dates, messages, or symbols. Please check the product description for personalization options or contact our customer service team for custom requests.
We understand this is a sensitive purchase. We accept returns of unused and unopened items within 30 days of delivery. Due to the personal nature of our products, personalized items cannot be returned unless there is a defect in craftsmanship.
Most of our urns have a secure opening at the bottom or top. We recommend transferring the ashes in a quiet, private space. You may want to place a cloth underneath during the transfer. If you prefer not to do this yourself, many funeral homes offer this service.
Yes, we offer a selection of pet urns in various sizes suitable for different pets. These urns come in multiple designs and materials to help honor your beloved pet companion.
Standard orders typically ship within 1-2 business days. Personalized items may take 2-3 additional days for customization. Total delivery time depends on your selected shipping method and location.