Refund Policy
At The Memorial Urn, we take great care in crafting and shipping our products. We understand that memorial items are deeply personal, and we want every family to feel at peace with their purchase.
Returns & Refunds
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If you receive a damaged, defective, or incorrect product, please contact us within 15 days of delivery at contact@thememorialurn.com or call +1 914 350 4212.
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Please include your order number, photos of the issue, and your contact details.
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Once approved, we will arrange a replacement or full refund. Refunds will be credited to your original method of payment.
Unwanted Items
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If you change your mind, you may return unused items within 15 days of purchase at your own expense.
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Items must be in their original condition and packaging.
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Once received and inspected, we will issue a refund (excluding shipping costs).
Non-Returnable Items
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Custom or personalized urns cannot be returned unless they arrive damaged or faulty.
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For hygiene and safety reasons, used items cannot be accepted.
Damages During Delivery
- If your order arrives damaged, please note this on the delivery slip (if applicable) and notify us within 3 days with photos. We will immediately arrange a replacement or refund.
Processing Time
- Refunds are processed within 7- 10 business days after we receive and inspect the returned item.